Associate Technical Account Manager

About the Position

Join 3Shape Associate Technical Account Manager!

About the Role

Do you have a strong dental background, enjoy solving technical challenges, and know how to build trusted customer relationships?

At 3Shape, we are looking for an Associate Technical Account Manager (TAM) to join our Lab Key Accounts team in Copenhagen. As a TAM, you will serve as the primary technical contact for our enterprise lab customers, helping them get the most from 3Shape’s products and services.

This is not a traditional support role. You will work proactively to stabilize and scale customers’ IT environments, manage technical relationships, solve complex issues, guide software integrations, and advocate for customers internally. The role supports recurring revenue growth and helps strengthen 3Shape’s position as a trusted partner in digital dentistry.

You will work closely with Product, Sales, Support and Academy to deliver a strong customer experience.

This role reports to the Director, Head of Lab Key Accounts Region Europe and is based at our Copenhagen headquarters by Kongens Nytorv. The position also requires 30–50% travel for onsite meetings, customer engagements and industry events.

Key Responsibilities

• Enterprise customer relationships: Act as the main technical contact for enterprise dental labs, building strong relationships and working closely with lab teams and their IT providers.
• Upgrades & technical readiness: Review hardware specifications, server/client setups and scanner compatibility, and coordinate larger upgrades across Lab Organizations, Dental System and Cloud Dongle.
• Infrastructure & integrations: Help customers establish scalable technical setups for 3Shape software and maintain an overview of LMS/ERP integrations, cross-lab workflows and new lab onboarding.
• Technical support & troubleshooting: Use strong knowledge of dental lab workflows and 3Shape Lab solutions to solve complex product, network and installation issues. Guide customers through upgrades, feature adoption and new workflow implementations. Support field engineers and technicians, and feed technical input back to R&D.
• Proactive issue resolution: Identify technical challenges before they impact customers and act as an escalation point, coordinating with Support, Product and customer IT teams when needed. Keep technical product documentation updated as issues are identified and fixed, and build tests and diagnostic tools to catch recurring and potential issues.
• Customer value & product feedback: Support LabCare renewals, seat and scanner expansions, and adoption of new workflows, while bringing customer feedback and real-world dental lab use cases back into 3Shape.
• Collaboration: Coordinate across internal teams and participate in QBRs to connect technical initiatives with outcomes such as uptime, throughput and ROI.

Requirements

• Strong professional background in dentistry or dental technology, ideally with hands-on experience as a dental technician or working in dental laboratories and digital dental workflows
• Relevant education, preferably in dentistry or a related field. Education in engineering, IT, computer science or similar is also relevant when combined with strong dental industry experience
• Deep, hands-on understanding of 3Shape Lab products, services and integrated workflows
• Experience in enterprise technical account management, customer success, technical project management or a similar customer-facing technical role
• Strong knowledge of IT architecture, including server/client networking, databases and cloud migrations
• Experience with CRM systems and project management software
• Understanding of subscription or renewal-based business models, including SaaS or enterprise software, and how technical adoption supports recurring revenue
• Excellent verbal, written and presentation skills, with the ability to translate complex technical topics into clear business outcomes
• Strong analytical and problem-solving skills, with a proactive, relationship-focused and customer-centric approach
• Ability to manage multiple enterprise projects and accounts simultaneously, prioritize effectively and track progress and metrics

Nice to Have

• Familiarity with ERP/LIS systems or complex IT integrations

We Offer

Join us in shaping a company culture that makes Monday mornings worth it

3Shape is a high-energy, rapidly growing, and purpose-driven company with a strong innovation track record and highly motivated colleagues working primarily within the dental industry. We are driven by our strong values and our purpose to improve patients’ lives.

Beyond that we offer:

• A vibrant and international environment with social, diverse, and highly skilled and collaborative colleagues - we are more than 20 nationalities in our DK-based office from all different backgrounds
• An attractive healthcare package to keep you fit and well.
• Breakfast every day, and delicious and healthy lunch cooked by our private chefs.
• We provide a great social work environment with many optional activities and social clubs, ranging from wine & beer, board games, running to bicycle clubs.
• Good work/life balance.
• Attractive offices and R&D lab spaces in downtown Copenhagen close to Kgs. Nytorv, Nyhavn, and the Copenhagen Canals.
• Our purpose: We empower dental professionals to provide superior care for every patient, every time

About the Company

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.

Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.

Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Founded in 2000