About the Position

Associate Technical Services Engineer (Tues-Sat Shift)

Milan

About the Team

MongoDB Technical Services Engineers combine exceptional problem-solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems. They are experts in components of the MongoDB ecosystem, including the database server, drivers, management suite, and services like Cloud Manager and MongoDB Atlas. They combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We are looking for candidates based in Milan for our hybrid working model (Tues-Sat Shift).

Responsibilities

Work alongside our largest customers, solving their complex challenges.
Resolve questions on architecture, performance, recovery, security, and more.
Be an expert resource on best practices in running MongoDB at scale.
Advocate for customers' needs by interfacing with product management and development teams.
Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Focus on the performance of our Cloud platform Atlas and its supported services.
Help both frontend and backend developers build next-generation applications on the MongoDB platform.
Share newly gained technical knowledge with the team through informal conversations, training, and workshop sessions.
Document solutions in our knowledge base system to increase efficiency for customers and team members.

Requirements

3–4 years of experience in a technical support, solutions support, or customer-facing engineering role.
Experience in distributed systems, database architecture and administration, application architecture, and data architecture.
Experience supporting complex mission-critical product applications and database systems (RDBMS or NoSQL or both).
Supporting Cloud and/or Enterprise grade applications.
Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically.
Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
Ability to read code and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, node.js, Go, etc.
Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching.
Working with real-time stream processing using Kafka.
Experience with serverless computing services such as AWS Lambda, Azure functions.
Excellent communication skills, both written and verbal.
Genuine desire to help people.
Desire and ability to rapidly learn a wide variety of new technical skills.
Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Good written and verbal skills in Italian & English.

Nice to Have

Server-side troubleshooting.
Deep understanding of at least one object-oriented programming language.
Deep understanding of connection pools.
Experience with Apache Spark.
Experience with authentication systems such as LDAP, Kerberos, AD.
Experience using or managing MongoDB.
Experience using distributed version control systems, particularly git.
Experience using any cloud services stack such as AWS, Azure, or GCP.
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam.
In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. You will also be encouraged to handle technical escalations independently.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We Offer

Competitive Salary: €46.000-€68.000 EUR
Equity
Participation in the employee stock purchase program
Financial protection benefits
Paid time off
A minimum of 20 weeks fully-paid gender-neutral parental leave (inclusive of and running concurrently with statutory leave)
Fertility and adoption assistance
Mental health counseling and other health benefits offerings

We are committed to providing a well-rounded compensation and benefits program that supports our employees in every stage of life. Please note, the base salary range listed above and the benefits in this paragraph are only applicable to Italy-based candidates.

Req ID: 3273573571

Associate Technical Services Engineer (Tues-Sat Shift)

Job description