Associate Technical Support Engineer
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Job description
About the Position
Associate Technical Support Engineer
ChargePoint is at the forefront of the electric vehicle revolution, powering one of the world’s leading EV charging networks. We are seeking a passionate and skilled Associate Technical Support Engineer to join our team in Bangalore, India. In this role, you will ensure that ChargePoint customers have a seamless EV charging experience right at home.
About Us
ChargePoint is committed to making the transition to electric vehicles easy for businesses, fleets, and drivers. We offer a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. Our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome guide our work every day.
Responsibilities
- Respond promptly to customer inquiries via voice, email, and live queues.
- Diagnose, troubleshoot, and debug ChargePoint software and hardware issues.
- Take ownership of assigned cases within our ticketing system and drive them to resolution.
- Collaborate proactively with team members and escalate complex technical issues when necessary.
- Author, update, and maintain technical documentation and case summary notes.
- Communicate technical topics in simple, easy-to-understand terms for customers.
- Prioritize and plan time effectively to manage multiple customer interactions.
- Embrace a continuous learning mindset to develop technical skills and support next-generation EV products.
Requirements
- Bachelor's degree (Any Graduate) or equivalent practical experience.
- Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.
- Strong verbal and written communication skills.
- Excellent troubleshooting and problem-solving skills.
- Ability to thrive in an open, collaborative environment.
- Willingness and flexibility to work night shifts as required.
Location
Bangalore, India (On-site)
We Offer
- Opportunity to be part of a company at the center of the electric vehicle revolution.
- Inclusive and diverse work environment.
- Commitment to providing reasonable accommodations for individuals with disabilities.
About the Company
ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If you need a reasonable accommodation to participate in the application or interview process, please contact us at [email protected].
Applicants only - Recruiting agencies do not contact.
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