Associate TSE II

About the Position

Associate TSE II

Bengaluru

MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service) or Cloud Manager (which helps customers with automation, backup, and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Responsibilities

• Work alongside our largest customers, solving their complex challenges.
• Resolve questions on architecture, performance, recovery, security, and everything in between.
• Be an expert resource on best practices in running MongoDB at scale.
• Advocate for customers' needs by interfacing with our product management and development teams.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Requirements

• 4+ years of relevant experience
• Strong understanding and grasp of the following areas:
  • Systems administration
  • Troubleshooting Systems
  • Scalable and Highly available distributed systems
  • Network Administration
  • Application Architecture
  • Data architecture and design
  • Understanding of database architecture and administration
  • Experience in performance tuning and benchmarking
  • Previous experience in technical support
• A B.Tech / B.S. or equivalent work experience

Nice to Have

• Comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.
• Knowledge of one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

We Offer

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

About the Company

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance, and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.