Associate/Senior Associate - Operations

About the Position

Associate/Senior Associate - Operations

Join WNS (Holdings) Limited (NYSE: WNS), a leading Business Process Management (BPM) company, as an Associate/Senior Associate - Operations. In this full-time role, you will handle customer queries, resolve issues, and meet quality targets.

Responsibilities

• Answer incoming calls and respond to customer queries
• Research and resolve customer issues using the tools and applications provided
• Attention to detail and accuracy
• Ability to communicate clearly, concisely, and effectively
• Maintain expected Quality Targets
• Ensure the Average Handling Time, Average Speed of Answer, and Answer Rate targets are met
• Meet internal Production, Utilization, and Productivity targets

Requirements

• Graduate fresher’s or HSC with a minimum of 6 months of experience
• Proficient in computer applications
• Knowledge of customer service practices
• Excellent listening, verbal, and written communication skills
• Good logical, analytical, and problem-solving abilities

We Offer

• Opportunity to work with a leading BPM company
• Be part of a global team of 44,000+ employees
• Work across various industries including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities

About the Company

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses to re-imagine their digital future and transform their outcomes with operational excellence.