Atlassian Platform Administrator

About the Position

We are seeking a skilled Support Engineer to join our team as an Atlassian Platform Administrator, focusing on Jira Cloud. You will be responsible for optimizing workflows, permissions, and automation, while ensuring the platform runs smoothly for our clients. This is a great opportunity to work on impactful tasks that improve efficiency and user experience. Apply now to bring your expertise to our dynamic environment.

Responsibilities

• Manage and configure Jira Cloud environments to meet organizational needs
• Develop and implement automation rules to streamline workflows and processes
• Set up and maintain Jira projects, schemes, workflows, permissions, and notifications
• Monitor and troubleshoot Jira Cloud issues to ensure timely resolutions
• Review and improve existing workflows and permission schemes
• Document existing and newly created processes in Jira
• Control changes in permission schemes, screens, workflows using automation and scripting
• Create automation for creation and modification of projects, schemes, workflows
• Provide ongoing application support for Jira Cloud users
• Update and maintain Jira environments for optimal performance
• Assist in development and support of Python scripts using Atlassian Python APIs

Requirements

• Experience in Atlassian Cloud administration with 2+ years managing Jira environments
• Knowledge of Groovy scripting for Jira customization
• Background in Jira Service Management configuration and maintenance
• Understanding of Jira plugins and their deployment
• Strong application support skills in a technical environment
• Effective problem-solving skills to address user issues and platform bugs
• English language proficiency B2 (Upper-Intermediate)

Nice to Have

• Experience with Atlassian Python APIs
• Certification in Atlassian Administration

We Offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• Plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children