About the Position

Atlassian Solutions Architect

London, UK / Leeds, UK

Cprime EMEA – Technology and Tools

Full-time / Remote

About the Company

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

Responsibilities

Lead technical discovery with customers, understanding business objectives, current-state architecture, requirements, constraints, and dependencies.
Translate customer requirements into appropriate Atlassian solution architectures and implementation approaches.
Produce high-quality estimates for implementation work, including fixed-price engagements, with clear assumptions, exclusions, dependencies, and scope boundaries.
Identify technical, delivery, and commercial risks early enough for them to be addressed before commitments are made.
Support sales opportunities through customer workshops, demonstrations, proof of concepts, RFP/RFI responses, and Statements of Work.
Build credibility and trusted relationships with customer stakeholders, explaining both what is possible with Atlassian and the practical implications of different solution choices.
Work collaboratively with sales and delivery teams to ensure that solutions sold can be delivered successfully, and that handover from pre-sales into implementation is effective.
Maintain strong, current knowledge of Atlassian products, platform capabilities, ecosystem developments, and Marketplace applications.
Understand emerging Atlassian capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers.
Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence, and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket, and relevant Marketplace applications.
Advise customers on architecture, configuration, integration, migration, security, governance, and operating model considerations.
Design solutions that make appropriate use of standard Atlassian capability while avoiding unnecessary customization and downstream technical debt.
Remain sufficiently hands-on to validate solution approaches, support demonstrations and proof of concepts, and provide technical guidance during implementation.
Work effectively with incomplete information, knowing when there is sufficient clarity to produce a responsible estimate and when further discovery is required.
Help shape opportunities so that assessments, discovery engagements, and initial implementations create a clear path to appropriate follow-on work where there is clear customer value.

Requirements

Significant experience designing and delivering Atlassian solutions in complex customer environments.
Strong current knowledge of Jira, Jira Service Management, Confluence, and the broader Atlassian platform and ecosystem.
Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches.
Experience estimating professional services engagements and defining assumptions, dependencies, exclusions, and scope boundaries.
Strong understanding of fixed-price delivery risk and the judgement required to create commercially credible estimates without creating uncontrolled delivery exposure.
Experience supporting pre-sales activity including solution workshops, demonstrations, proof of concepts, RFP/RFI responses, and Statements of Work.
Strong client-facing communication skills, with the ability to build credibility with both technical and senior business stakeholders.
Ability to communicate complex technical decisions in terms of customer outcomes, trade-offs, and implementation implications.
Practical understanding of Atlassian implementation challenges including migration, integrations, data, security, governance, configuration, and adoption.
Ability to work closely with sales, delivery, and engineering teams, providing continuity from early opportunity shaping through estimation, contracting, handover, and implementation.
Ability to operate independently across multiple opportunities while maintaining high standards of documentation, estimation, and follow-through.
Ability to become a trusted long-term technical partner to the Atlassian Growth team, developing familiarity with our customers, commercial model, estimation approach, and ways of working.
Ability to shape solutions that can be successfully delivered across distributed teams and capability centers, with clear handover, assumptions, and ownership boundaries.
Confidence to challenge assumptions, requirements, and proposed scope where necessary to protect customer outcomes, delivery quality, and commercial viability.

Nice to Have

Atlassian certifications relevant to the role.
Experience with Jira Align and enterprise strategy/planning use cases.
Experience with Rovo and emerging Atlassian AI capabilities.
Experience with Atlassian Cloud migrations and enterprise-scale transformation programs.
Understanding of Agile, SDLC, ITSM, and frameworks such as SAFe or ITIL.

We Offer

Opportunity to work in a dynamic and innovative environment.
Be part of a globally diverse team.
Rapid career growth and development opportunities.
Competitive compensation package.
Flexible working arrangements.

About Cprime

Cprime embraces diversity and equal opportunity and we are committed to building a team that represents a variety of backgrounds, perspectives, personal circumstances, and skills. Prior to the next stage in the recruiting process, we invite you to inform us confidentially if you may require any special accommodations in order to fully engage in our recruitment experience.

Atlassian Solutions Architect

Job description