Automotive Technician (Remote) (Contractor)

About the Position

Automotive Technician (Remote) (Contractor)

Remote - Indonesia

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About the Company

Geotab® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast-paced, ever-changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

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Responsibilities

As a Field Service Technical Specialist, your key area of responsibility will be delivering technical support and quality assurance across Geotab's installation and field services ecosystem. You will be responsible for:

• Providing design input to the New Product team
• Conducting site visits to support telemetry projects and pilot programs
• Performing installation audits
• Ensuring installation partners meet Geotab's quality standards
• Creating and maintaining installer certification programs
• Developing technical documentation and installation guides
• Supporting customers and resellers with technical specifications and data requirements
• Performing live installations as part of demonstrations or training engagements
• Producing photo and video content for installation guides in collaboration with the Learning & Development team

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Requirements

• Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required; specialization in electronics, industrial management, or a related field highly valued.
• 3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent.
• Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
• Experience with hardware/software integration, database systems, and data set analysis required.
• Knowledge of database systems and analyzing data sets.
• Experience managing 3rd party contractor relationships and outstanding customer service skills and ability to quickly develop rapport with customers and partners.
• Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools.
• Knowledge of communications systems & networks (Cellular, GPS, serial data).
• Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides).
• Frequent travel required - ability to travel up to 60% of the time; passport required and ability to travel internationally.

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We Offer

• Flexible hybrid working model
• Opportunities to innovate
• Great benefits
• Fun and inclusive work culture
• Work-life balance
• Online social events, chat rooms, and gatherings

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About the Company

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training, and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected].

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