Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are seeking an Autonomous Vehicle Fleet Supervisor for our Boston, MA team to manage fleet operations and ensure customer service excellence.
Responsibilities
- Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
- Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day-to-day tasks.
- Supervises operational targets and adjust schedules for operational efficiencies.
- Ensure drivers comply and adhere to the procedural guidelines.
- Observe safety practices and take corrective action when required.
- Monitors and handle break times for drivers to ensure compliance with regulations.
- Assist dispatch supervisors, including coordinating wheelchair assistance calls.
- Assist Operations/Depot Manager during training sessions and one-on-one meetings.
- Interact with officials on routine matters during shifts.
- Manage location under the direction of the General Manager.
- Participate in disciplinary actions, including discharge meetings.
- Perform other tasks as assigned.
Requirements
- High school diploma or GED, Bachelor's Degree preferred.
- 3+ Years of supervisory experience.
- Excellent customer service skills.
- Availability to work in different shifts (24 hours).
- Able to work independently and in a team-oriented environment.
- Strong communication and conflict resolution skills.
We Offer
- Compensation: The hourly rate for this position is between $27 – $30 per hour, depending on experience and other qualifications of the successful candidate.
- Benefits:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is a global community with more than 300,000+ associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.
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