AWS Amazon Connect Engineer

About the Position

AWS Amazon Connect Engineer

Are you ready to step up to The New and take your technology expertise to the next level?

Accenture is looking for passionate AWS Amazon Connect Engineers to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You’ll work with smart people across our industry specialist organisations, and technology groups to help our customers get the most out of AWS in their cloud journey.

Learn more about our AABG and AWS at Accenture here: Accenture AWS Cloud

Responsibilities

• Lead customer discovery and design sessions using AWS Cognitive CX suite
• Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
• Develop PoCs, prototypes, demonstrations, and assets
• Work with AWS business development, sales, and architecture teams for campaigns, opportunities, and solutions
• Work with Accenture’s global network to bring best practices and assets to the local market
• Interact with management levels at a client and/or within Accenture/AWS

Requirements

• A service designer with a developer background and the ability to learn quickly
• Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
• Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
• Knowledge in legacy contact centers and IVR’s, with associated business tooling
• Hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services
• Scripting capability and the ability to develop AWS environments as code
• A mindset of automating everything, with experience demonstrating this
• Public cloud automation tooling and scripting experience – CFN, Terraform, Ansible, Puppet, Jenkins, and the like
• Must have at least 1 AWS Associate or Professional Certification

We Offer

• Competitive salary
• Opportunity to work with one of the largest enterprises on the path to native cloud transformation and serverless
• Innovative and collaborative environment
• Professional development opportunities

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Find out more about us at accenture.com.

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organization where you can strive for more, achieve great things, and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation, and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Location: Melbourne, Sydney, Canberra