AWS Amazon Connect Engineer

About the Position

AWS Amazon Connect Engineer

Are you ready to step up to The New and take your technology expertise to the next level?

Accenture is looking for passionate AWS Amazon Connect Engineers to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You’ll work with smart people across our industry specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

Learn more about our AABG and AWS at Accenture here: https://www.accenture.com/us-en/service-aws-cloud

Responsibilities

• Lead customer discovery and design sessions using AWS Cognitive CX suite
• Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
• Develop PoCs, prototypes, demonstrations, and assets
• Work with AWS business development, sales, and architecture teams for campaigns, opportunities, and solutions
• Work with Accenture’s global network to bring best practices and assets to the local market
• Interact with management levels at a client and/or within Accenture/AWS

Requirements

• A service designer with a developer background and the ability to learn quickly
• Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
• Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
• Knowledge in legacy contact centers and IVR’s, with associated business tooling
• Hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services
• Scripting capability and the ability to develop AWS environments as code
• A mindset of automating everything, with experience demonstrating this
• Public cloud automation tooling and scripting experience – CFN, Terraform, Ansible, Puppet, Jenkins, and the like
• Must have at least 1 AWS Associate or Professional Certification

We Offer

• Join Accenture and help transform leading organizations and communities around the world
• The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance
• Choose Accenture and make delivering innovative work part of your extraordinary career

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Find out more about us at accenture.com.

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organization where you can strive for more, achieve great things, and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation, and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse, we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Locations

• Sydney, Australia
• Canberra, Australia
• Melbourne, Australia

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organization where you can strive for more, achieve great things, and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation, and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

To ensure our workplace is inclusive and diverse, we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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