Azure Lead Technical Architect

About the Position

HSO is seeking an experienced technical leader to shape and evolve its Monitoring & Observability service across Dynamics 365, Power Platform, AI agents, Azure, and hybrid environments. Working closely with the Service Owner and monitoring development team, this role will set technical direction, translate strategy into scalable service design, and improve onboarding, automation, reliability, and cost efficiency.

Responsibilities

• Partner with the Service Owner to define the technical strategy and roadmap, including priorities, risks, dependencies, investment options, and practical recommendations.
• Act as the senior technical authority for the service, setting architecture, engineering, observability, alerting, dashboard, telemetry, and service-health standards.
• Lead the evolution of monitoring capabilities across Dynamics 365, Power Platform, AI agents (Copilot Studio + Microsoft Foundry, Azure Monitor, and hybrid environments, with business applications as the primary focus.
• Improve how the service is developed, onboarded, changed, and operated by removing bottlenecks, manual effort, and unnecessary dependencies.
• Drive automation, reusable components, standardized patterns, infrastructure as code, self-service, self-healing, and efficient DevOps practices.
• Identify service cost drivers with the Service Owner and prioritize improvements that increase scalability and reduce cost without compromising quality, security, reliability, or client outcomes.
• Assess Microsoft and third-party technologies based on client value, implementation effort, operational impact, and total cost of ownership.
• Partner with domain specialists to turn critical processes, failure modes, meaningful signals, and client impacts into monitoring and observability service designs.
• Provide technical leadership, mentoring, architecture review, training, and escalation guidance, while partnering with engineering and service delivery rather than acting as the primary responder.
• Engage clients and internal stakeholders, translating technical options, constraints, and service insights into clear business impact and roadmap recommendations.

Requirements

• Strong Azure architecture and engineering experience across enterprise-scale Azure and hybrid environments, including networking, security, governance, resilience, and operations.
• Hands-on experience with Azure Monitor, Log Analytics, Application Insights, Managed Prometheus, and Grafana.
• Experience designing and operating enterprise monitoring and observability solutions, including APM, distributed telemetry, service health, troubleshooting, and root-cause analysis.
• Automation experience using PowerShell, Azure Automation, Logic Apps, Azure Functions, GitHub Actions, Azure DevOps, infrastructure as code, or comparable technologies.
• Experience with Github Copilot and AI augmented delivery.
• Technical leadership in a managed services or similarly complex environment, including standards, reference architectures, operational patterns, and ITIL-based processes.
• Demonstrated success improving onboarding, implementation, development, deployment, maintainability, operational efficiency, and cost through automation and standardization.
• Experience evaluating tools and technologies against business value, delivery effort, operational impact, and total cost of ownership.
• Experience designing observability for business applications or SaaS platforms, ideally Dynamics 365, Power Platform, or a comparable enterprise application estate.
• Ability to work across unfamiliar domains, draw out critical processes and failure modes from specialists, and convert them into coherent service designs.

Nice to Have

• Dynamics 365, Power Platform, or Microsoft Fabric
• SRE practices including SLIs, SLOs, error budgets, and reliability engineering
• Microsoft Sentinel, SIEM, integrations, APIs, GitHub Enterprise, or modern DevOps
• Agentic AI, Microsoft Foundry, Copilot Studio, or AI-led operations
• Third-party platforms such as Datadog, Dynatrace, New Relic, LogicMonitor, or SolarWinds
• Client-facing service design, consulting, presales, or roadmap discussions

We Offer

• Competitive salary
• Full-time position
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities

About the Company

HSO has grown rapidly in recent years. This brings change, including in the company culture. To preserve the core of the old culture and embrace new values, a core group has developed a culture compass. Learn more about our culture and values here.