B2B Integrations Specialist (f/m/d) - Adoption (Europe-wide)

About the Position

We are looking for a B2B Integrations Specialist - Adoption to join our Group and help customers realize the full value of our digital integration solutions. The position can be based at any of our locations across Europe. In this role, you will drive adoption, optimize performance, and identify opportunities to expand the use and business impact of integration solutions across our global customer landscape as well as our internal organization. As part of the Endress+Hauser Group Services organization, you will contribute your expertise to support our global organization and enable sustainable growth through collaboration and innovation.

Responsibilities

You will:

• Drive customer and business value realization by ensuring external customers, Sales Centers, and internal organizations achieve sustained business value from digital integration solutions by driving adoption, supporting ongoing value realization, and identifying opportunities to expand business impact and customer success.

• Enable B2B Integration solution adoption and expansion across customer organizations, Sales Centers, and internal stakeholders through change management support, user enablement, best-practice sharing, and stakeholder engagement.

• Optimize solution performance and operational efficiency by monitoring B2B Integrations, RPA solutions, and PDF-to-ePO processes, supporting process optimization initiatives, and coordinating continuous improvements to enhance customer experience and operational efficiency.

• Build strategic partnerships and stakeholder alignment by maintaining trusted relationships with customers, Sales Centers, and internal stakeholders, aligning expectations and priorities, and fostering collaboration for long-term success.

• Drive continuous improvement and solution evolution by proactively identifying enhancement opportunities, addressing issues, and mobilizing the appropriate resources to continuously evolve integration solutions and adapt to changing business needs.

Requirements

You:

• Hold a Bachelor’s or Master’s degree and bring at least 6-8 years of professional experience in customer success, process optimization, operations management or a comparable customer-facing role, and have hands-on experience in change management.

• Understand how digital solutions create business value and can identify opportunities to improve adoption and outcomes.

• Build strong relationships with customers and stakeholders and collaborate effectively across functions and cultures.

• Demonstrate strong analytical and problem-solving skills and use data to identify improvement opportunities.

• Possess knowledge of digital integration solutions and business process optimization, ideally including B2B integrations, procurement processes or automation technologies.

• Communicate confidently in English and combine a proactive mindset with a strong focus on customer value and continuous improvement.

• Are willing to travel internationally for up to 25%.

We Offer

• We are a family-owned, highly committed company with a sustainable vision.

• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

• We prioritize work-life balance through flexible working hours and hybrid working opportunities.

• We provide a modern working environment with state-of-the-art facilities and ergonomic workplaces.

• We offer comprehensive health and well-being programs as well as an attractive company pension scheme.

• We foster an inclusive, international and collaborative culture where employees can grow personally and professionally.

How to Apply

To apply, we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.

#LI-PL1

Locations

• Weil am Rhein, Germany
• Brussel, Belgium
• Cernay, France
• Ireland
• Manchester, United Kingdom

Contact

Pauline Lemmer

Discover similar jobs