B2B Travel Support Internship

About the Position

B2B Travel Support Internship

Barcelona, Catalonia, Spain

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About the Company

What Is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

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Responsibilities

• Primary Focus: Outbound/Inbound Calls. The main function will be making calls. For a 4-hour shift, between 2 and 3 hours will be spent calling markets in Spain, Mexico, the USA/Canada, and the UK. Therefore, fluency in both English and Spanish is essential.
• Basic Salesforce Case Management: Handling simple inquiries via email, such as sending links to training calendars or providing basic information about the platform, specific trips, or destinations.
• Certificate Creation in Canva: Using pre-existing templates to add names and dates, then sending the completed certificates to agents via Salesforce email.
• Simple Lead Management in Salesforce: Maintaining organized follow-ups with agents. This includes making calls, scheduling next steps, tracking when training invitations were sent, and rescheduling as needed.
• Product and Training Presentations: Creating slide decks using established templates and models. This involves migrating and adapting existing information to the specific product or topic required.

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Requirements

• Fluency in English and Spanish
• Basic knowledge of Salesforce
• Experience with Canva
• Ability to manage leads and create product presentations

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We Offer

• Paid internship with learning opportunities in an international environment.
• Flexible schedule adapted to university obligations.
• On-site work model: modern offices in central Barcelona (Aribau/Diagonal area).
• Travel discounts with Exoticca!
• Unlimited coffee, team events, English classes, and more.
• A young, fun, and fast-growing multicultural team where your ideas are welcome.

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About the Company

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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