Job Description, Responsibilities & Requirements
About the Position
As the Back of House Coordinator, you will be the administrative and logistical backbone of local short-term rental (STR) operations. You’ll work closely with the Team Lead, Back of House to ensure inventory is managed, vendors are supported, and the field team is equipped to focus on our guests and owners in the field.
You will serve as the key point of coordination across multiple back-of-house functions - housekeeping, maintenance ticket flow, and warehousing - helping to keep the market running smoothly and ensuring guests and owners have a seamless experience.
This role is ideal for someone highly organized, responsive, and energized by fast-paced problem solving. This role is an hourly, non-exempt position.
Responsibilities
- Assist in managing warehouse and storage space, keeping areas tidy and organized
- Track inventory usage and restock needs for consumables, linens, and key operating supplies both in central warehouses and satellite storage locations
- Coordinate delivery or retrieval of inventory and supplies to/from homes as needed
- Assist the Team Lead, Back of House with the management of housekeeping vendors and teams
- Support the Team Lead, Back of House and other market team members with the coordination and management of third party maintenance vendors as needed
- Log and report field activity data into our operational systems with accuracy and timeliness as needed
- Execute market-level projects which touch multiple zones/teams and are better handled by the Back of House team than a specific zone team, such as updating branded materials around the market
- Rotate between being warehouse-based and field-based as needed to support each day’s work
- Other duties as assigned
Requirements
- 2–3 years of experience in operations coordination, logistics, or hospitality support
- Excellent attention to detail and time management
- Strong written and verbal communication skills
- Ability to remain calm and responsive in fast-moving operational environments
- Comfortable working both in the field and in office/warehouse environments
- Tech savvy and experienced with mobile scheduling, task tools, or PMS platforms as well as Google Workspace
We Offer
- Generous PTO Policy
- 12 Paid Holidays
- Volunteer Time Off
- Paid Parental Leave
- 401k Program
- Wellness and home office/cell phone subsidies
- Robust health, dental, vision insurance, and more
About the Company
As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting-edge technology that transforms the way they do it.
With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.
Commitment to Equal Employment Opportunity
The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.