Back Office Scheduling and CAE - ZwickRoell Spain

About the Position

Back Office Scheduling and CAE - ZwickRoell Spain

If you enjoy organizing, coordinating, and making sure everything runs smoothly, this role is for you.

At ZwickRoell, a global leader in material testing solutions, we are looking for an Administrative Coordinator for Service Planning and Compliance (CAE/PRL) to support our Technical Service Department (SAT).

Your role will be key in technician scheduling, CAE/PRL documentation, and administrative support, ensuring that customer services are delivered efficiently and without issues.

Responsibilities

Service Planning and Coordination

• Plan and coordinate service orders and close technicians’ schedules.
• Communicate with customers regarding service visits, dates, and routes.
• Organize and track shipments of tools and equipment for service interventions.

Documentation Management (PRL / CAE)

• Prepare and manage Health & Safety and CAE documentation required for access to customer facilities.
• Work with CAE platforms such as e-coordina, CTAIMA, Gestiona, or similar systems.
• Ensure compliance with customer and legal requirements before on-site service activities.

Administrative Support to Technical Service

• Prepare service intervention reports (activities, incidents, and results).
• Register and monitor time spent on each service activity.
• Manage document filing, internal coordination, and support in meetings.
• Track equipment warranties and recalibration deadlines, coordinating with factory and suppliers.
• Prepare spare parts quotations and orders, managing lead times and deliveries.

Requirements

• Proven experience in CAE management (mandatory).
• Professional level of Spanish (spoken and written).
• English level minimum B2 (communication with headquarters and international partners).
• Strong skills in office tools, CRM systems, and CAE platforms.
• High organizational skills, attention to detail, and ability to solve issues.
• Team-oriented mindset and strong communication skills.
• Own vehicle required (location with limited public transport access).

We Offer

• Stable position in a growing international company.
• Permanent contract.
• Full-time position with flexible working hours:
  • Monday to Thursday: start between 8 – 9, finish between 17 –18.
  • Friday: intensive 6-hour workday.
• Ongoing training in tools, applications, and internal processes.
• Salary according to experience and collective agreement, with annual review.
• Friendly working environment within a small, close-knit team.
• Free on-site company parking.
• Health insurance.
• Retirement pension plan.

Location

Sant Cugat del Vallès, Barcelona, Spain (on-site)

Interested?

Please send a resume/CV to

Raul Laronco

Finance Manager

ZwickRoell S.L.

Parc Empresarial Trade Center, Av. Corts Catalanes, 5-7, planta 2ª, Local 1

08173 Sant Cugat del Vallès (Barcelona)

[email protected]