Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Backoffice Analyst
Location: São Paulo
Employment Type: Full Time - remote
About CloudWalk
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
As a member of the Backoffice team, you are expected to be experienced in Know Your Customer processes, passionate about customer service and also technology. Your mission is to complete the customer’s accreditation as fast and as efficient as possible.
Responsibilities
- Manage and execute regulatory and compliance processes, including Bacenjud, CCS0011, and Bacen Correios;
- Monitor metrics, review performance, and propose new solutions or data providers for KYC and customer data updates;
- Conduct KYC and KYB processes, including business validation and professional license verification;
- Validate tax identification numbers and perform criminal background checks;
- Investigate and eliminate false positives in risk and compliance workflows;
- Implement and improve KYC rules and processes;
- Manage manual review queues and onboarding overflow processes;
- Perform rechecks and maintain up-to-date customer records.
Requirements
- SQL knowledge
- Experience automating and building using Claude Code, Droid, and any other LLMs
- Data analysis with dashboards and spreadsheets
- Excellent communication skills, both written and verbal
- Grit and ownership spirit
- Strong analytical skills with logical reasoning
- Big attention to details
- Ability to keep learning new things while constantly improving what we are already good at
- Fluent English
- Excellent organizational abilities
- Enthusiasm and passion for technology
- Proactive attitude
We Offer
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments-together.
About the Company
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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