Banking Operations Function Lead – Europe & SWIFT

About the Position

Banking Operations Function Lead – Europe & SWIFT

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

For everyone, everywhere.

More about our mission and what we offer.

Responsibilities

• Set direction and resources. Own the regional Banking Operations strategy and multi-quarter roadmap within the shared global operating model. Set clear OKRs and priorities, and align capacity, budget, skills and coverage with regional needs and growth.
• Co-lead the global Banking Operations operating model. Work with fellow Function Leads to build and maintain shared standards, KPIs, dashboards, playbooks, reporting and operating routines. Agree cross-regional priorities, maintain clear decision rights, escalation paths and backup coverage, and scale proven regional improvements globally.
• Build a strong, independent team. Lead hiring, onboarding, performance, development and succession. Coach operational judgement, partner negotiation and delivery. Address performance gaps and strengthen ownership.
• Own critical partners and escalations. Manage a small portfolio and act as the senior regional escalation point. Lead complex investigations and incident recovery, clearly communicating customer and commercial impact, risks, decisions needed and lasting fixes.
• Improve partner performance. Use data and Partner Health assessments to monitor processing speed, failure rates, availability, incidents and control gaps. Identify risks, prioritise improvements, agree operational SLAs and service commitments, hold partners accountable and verify results.
• Influence roadmaps and launches. Be the regional point of expertise for Banking Operations. Work with Banking, Product, Engineering, Payops and other teams to turn customer and operational problems into business cases with quantified impact, urgency, options and recommendations. Resolve dependencies, ensure launch readiness and track improvements through delivery, adoption and measurable impact.
• Build scalable ways of working. Contribute to shared governance, dashboards, playbooks, reporting and operating routines. Ensure clear partner records, decision rights, escalation paths and backup coverage. Give stakeholders visibility into partner health and share proven regional improvements globally.
• Manage risk and partner costs. Ensure processes within scope meet Wise policies and relevant regulatory requirements. Work with accountable teams to close control gaps, validate fee discrepancies, secure corrections or recoveries and prevent recurring losses.
• Use technology and AI effectively. Adopt approved tools and automation with clear ownership, appropriate safeguards and verified benefits relative to cost.

Requirements

• Experience. Typically 6+ years of relevant experience, including 2+ years of people management.
• Banking and payments expertise. Understands cross-border payment flows, payment schemes, or payment and business operations at bank or fintech scale. Experience with SWIFT and/or European banking partners is a plus.
• Strategy and delivery. Sets direction, defines meaningful KPIs and delivers multi-quarter improvements across complex operational portfolios.
• People leadership. Develops high-performing teams, coaches judgement and partner management, delegates effectively and addresses performance gaps.
• Data analysis and storytelling. Uses data, SQL and/or BI tools where relevant to investigate problems, quantify impact and verify results. Presents clear recommendations and trade-offs.
• Technical understanding. Understands backend systems, APIs, system flows and automation principles. Learns new domains quickly and contributes credibly to technical discussions.
• Judgement and problem-solving. Makes sound decisions across customer outcomes, commercial impact, risk, cost and capacity. Balances hands-on partner ownership with team leadership.
• Influence and stakeholder communication. Builds strong relationships across functions and seniority levels. Holds partners accountable and negotiates effectively. Communicates clearly and constructively, handles disagreement well and challenges existing approaches respectfully. Not afraid to challenge the status quo, but does it without creating friction.
• Technology and AI. Evaluates and adopts approved tools, automation and AI with appropriate controls and measurable benefits.

We Offer

• Compensation: GBP 89,000 - GBP 127,000 yearly
• Full-time position
• Location: On-site

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

For everyone, everywhere.

More about our mission and what we offer.

We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.