Banking Operations Manager

About the Position

Banking Operations Manager

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.

Location: Singapore

Compensation: SGD 9750 - SGD 11800 per month

Responsibilities

• Own operational relationships with key global banking partners, including regular performance reviews, escalations, and action follow-up.
• Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees, and avoidable operational costs.
• Translate complex internal problems into partner improvement plans, ensuring issues have owners, next steps, timelines, escalation paths, and expected outcomes.
• Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness, and long-term fixes.
• Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, ensuring root causes are understood and repeated problems are addressed.
• Build operational visibility across Wise by improving shared partner records, documentation, and reporting around partner performance and relationship management.
• Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls, and regulatory expectations.
• Help regional and internal teams work more effectively with banking partners by sharing context, best practices, and clear operating routines.

Requirements

• Placed in Singapore, with the right to work in Singapore.
• 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence, or a similar field.
• Understanding of payment operations and banking partner relationships.
• Highly data-driven: ability to investigate issues, form a clear hypothesis, size the impact, and build an evidence-based case for action.
• Strong stakeholder management skills and ability to influence internal teams and external partners without direct authority.
• Comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way.
• Ability to operate in ambiguity, prioritize across a broad portfolio, and move work forward without waiting for perfect instructions.
• Clear and concise communication skills, especially when translating complex operational issues for different audiences.
• Strong ownership mindset, good judgment under pressure, and a practical approach to solving problems.
• Care about controls, documentation, and operational resilience, especially where partner performance can affect customers, risk, or customer money.

Nice to Have

• Experience working directly with banks, payment schemes, correspondent banking, or high-volume payment infrastructure.
• Experience running operational reviews, quarterly business reviews, or service reviews with banks, vendors, or strategic B2B partners.
• Experience with SLA management, contract discussions, liability, fee reconciliation, or cost recovery.
• Experience in Treasury Operations, liquidity, safeguarding, financial risk, or operational risk.
• Experience with SQL, Lightdash, Tableau, or other data tools.
• Experience working across global teams, time zones, and senior stakeholder groups.
• Additional language skills relevant to global banking partner management.

We Offer

• Competitive salary
• Opportunity to work in a diverse, equitable, and inclusive environment
• Be part of a mission-driven company that values innovation and customer-centricity

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

For more information about working at Wise, visit Wise.Jobs.

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