BGSW_2026_IT_Manager_SDM

About the Position

Bosch Global Software Technologies Private Limited, a 100% owned subsidiary of Robert Bosch GmbH, is seeking an experienced IT Manager for SDM to lead customer engagement and project delivery for Managed Services (Infrastructure SAP) in Pune, India.

Responsibilities

• Account & Engagement Management

  • Own the overall customer relationship as the single point of accountability for IT delivery and operations.
  • Build and sustain trusted relationships with CEO, CXOs, and senior business stakeholders.
  • Act as a strategic partner, aligning IT initiatives with business priorities and long-term roadmap.
  • Drive customer satisfaction, retention, and growth of the account.

• Stakeholder Management & Business Alignment

  • Engage deeply with customer business stakeholders across Manufacturing, Purchasing, Sales, and Finance functions.
  • Translate business requirements into service roadmaps, project charters, and execution plans.
  • Lead executive governance forums, steering committees, and periodic CEO-level reviews.
  • Manage escalations proactively and drive resolution to closure.

• Program / Project Delivery Ownership

  • Own end-to-end delivery of multiple programs and projects including enhancements, CRs, and transformation initiatives.
  • Execute delivery using Agile, Waterfall, or Hybrid models, based on engagement needs.
  • Ensure adherence to scope, schedule, cost, quality, and risk parameters.
  • Drive delivery predictability through structured planning, tracking, and reporting.

• Managed Services Ownership (Infra & AMS)

  • Govern IT Infrastructure and/or SAP AMS operations, ensuring SLA adherence and service stability.
  • Oversee incident, problem, change, and release management processes.
  • Ensure seamless coordination between operations, CR delivery, and project teams.
  • Drive continuous service improvement, automation, and operational efficiency.

• Financial & Commercial Management

  • Own account-level financials, including service budgets, project costs, forecasting, and margins.
  • Drive cost optimization, productivity improvements, and value realization.
  • Ensure commercial governance, contract compliance, and financial predictability.

• Governance, Risk & Compliance

  • Establish and run strong account governance aligned to ITIL and organizational standards.
  • Identify and mitigate delivery, operational, and financial risks.
  • Ensure audit, security, and compliance adherence across services and projects.

• Team Leadership

  • Lead cross-functional teams spanning delivery, operations, and partners.
  • Drive accountability, performance management, and capability development.
  • Foster a customer-centric, outcome-driven delivery culture.

Requirements

• Educational Qualification:

  • Bachelor’s degree in Engineering / MCA / MBA.
  • PMP / PRINCE2 / Agile certification preferred.
  • ITIL certification is an advantage.

• Experience:

  • 15-18 years of experience.
  • Prior experience as Program Manager / Project Manager in enterprise IT environments.
  • Mandatory domain background in either Infrastructure or SAP.
  • Strong experience managing Managed Services (Infra and/or AMS) alongside projects.
  • Proven ability to manage senior customer stakeholders, including CXOs and CEOs.

• Core Skills:

  • Strong understanding of Manufacturing business processes.
  • Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models.
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management.
  • Excellent communication, negotiation, and conflict-resolution skills.

We Offer

• Competitive salary and benefits.
• Opportunity to work in a global technology powerhouse.
• Professional growth and development opportunities.

About the Company

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global suppliers of technology and services. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe, and the Asia Pacific region.