Bilingual VIP Account Manager (English/French)

About the Position

Bilingual VIP Account Manager (English/French)

This is a replacement, hybrid (2 days in the office) role within the Advertising Department: Sportsbook & Gaming. Reporting to the VIP Team Lead, you will be part of the VIP team that strengthens player retention, maximises long-term value, supports complex escalations, and acts as a trusted subject matter expert and mentor within the VIP Account Management function.

Responsibilities

As a Bilingual VIP Account Manager, you will:

• Manage and grow a portfolio of VIP players, building strong relationships to drive retention, engagement, and revenue growth.
• Deliver a first-class VIP experience through personalised support across phone, email, SMS, and chat.
• Use player insights, behaviours, and market trends to identify opportunities for retention, reactivation, and commercial growth.
• Collaborate with teams across CRM, Marketing, Product, Payments, Trading, and Operations to enhance the VIP customer journey.
• Represent the business at VIP events, helping to create memorable experiences for high-value customers.
• Provide flexible, customer-focused support, including occasional evenings and weekends to meet VIP client needs.

Requirements

• Fluency in both English and French is required, with the ability to communicate confidently and professionally with players in both languages.
• Casino knowledge/experience is essential for this role.
• Extensive customer service, account management, or relationship management experience.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• A collaborative team player with good working knowledge of CRM systems.
• Previous experience in events, sports, gaming, betting, or VIP customer management is beneficial.

We Offer

• Competitive salary range: CAD 75,000 - CAD 90,000 yearly.
• Flexible benefits plan.
• Medical insurance for you and your family.
• Vacation/Holiday: 15 vacation days per year, plus statutory holidays.
• Pension: Auto-enrolled into our pension plan.
• Group Bonus Plan: Eligible to participate in our discretionary group bonus plan, paid out annually.

About the Company

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet, and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer, or retail specialist, a career here is a complete game changer.

Equal Opportunities

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and able to be themselves. We're an equal opportunities employer and welcome applications from everyone. We do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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