Billing Operations Specialist

About the Position

We’re looking for a detail-driven Billing Operations Specialist to protect revenue, manage payment risks, and ensure smooth billing operations. In this role, you’ll handle fraud alerts, chargebacks, refunds, and billing tasks in CRM while verifying suspicious customers and monitoring operational KPIs. You’ll work closely with payment systems, address prevention alerts (including RDR), and continuously improve internal processes and knowledge base documentation.

Remote | Full-time | Operations

Responsibilities

• Processing fraud alerts from payment providers.
• Managing new chargebacks in payment systems and creating tasks in the CRM.
• Addressing Solidgate prevention alerts and RDR chargebacks.
• Issuing refunds.
• Reviewing and handling potential chargebacks.
• Handling billing tasks in CRM.
• Verifying suspicious customers.
• Analyzing operational efficiency and KPIs adherence.
• Updating relevant articles and guides in the knowledge base.

Requirements

• English B2
• Basic fraud & risk management skills for manual operational tasks.
• Payment operations expertise: refunds, alerts, disputes.
• Basic payment systems knowledge.
• Basic CRM & process management.
• Ability to process large volumes of tickets.
• Ability to navigate multiple systems.

We Offer

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

Your Journey with Us

• Step 1: Pre-screen.
• Step 2: Test task.
• Step 3: Final interview.
• Step 4: Reference check.
• Step 5: Job offer!

Contact

For CV / career questions

[email protected]

For all other questions

[email protected]

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