Biomedical Engineer (Clinical Specialist)

About the Position

We are seeking a Biomedical Engineer (Clinical Specialist) to join our team at Brainlab. In this role, you will provide on-site consulting and guidance to physicians and Operating Room (OR) personnel, ensuring the efficient use of Brainlab products during surgeries.

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel.
• Manage and maintain the install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems via Salesforce.
• Utilize engineering expertise to recommend product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches.
• Manage the process of driving customer utilization.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff.
• Act as primary customer liaison, maintaining contact with customers and assessing satisfaction and usage levels.
• Work with Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Collaborate with Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and R&D projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services.
• Collaborate with Regional Support Manager to provide regular content for team calls/meetings.
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
• 1-3 years minimum experience in a technical support role, preferably for a healthcare company or Provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail-oriented, and a proven history of ability to make independent decisions.

We Offer

• Competitive salary range of USD 70,000 - USD 85,000 per year.
• Comprehensive benefits package including medical, dental, life, LTD, STD, and matching 401k.
• Business casual environment.
• Opportunity to work with cutting-edge digital medical technology.

About the Company

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms. Serving physicians, medical professionals, and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious, and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you? Join and grow with us.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].