Booking Agent 32h

About the Position

Join the AIRE experience!

We usually respond within three days

AIRE Ancient Baths is a group of unique wellness spaces inspired by the tradition of ancient thermal baths, combining water, relaxation, and wellness experiences in beautiful spaces across different cities around the world.

We are looking for a Booking Agent to join our Contact Center team in Santa Cruz de Tenerife. Working from our offices and providing customer service and managing reservations for all AIRE centers internationally.

Your main responsibilities:

• Customer service via email, chat, and phone.
• Managing individual and group reservations.
• Resolving and following up on customer queries and issues.

Full training will be provided.

Who you are:

• Fluent in English; other languages are a plus.
• Customer-oriented, with strong communication and commercial skills.
• Organized, detail-oriented, and able to multitask.
• Flexible to work nights, weekends, and public holidays when required.
• Able to maintain the required internet speed.

Requirements

• Fluent in English; other languages are a plus.
• Customer-oriented, with strong communication and commercial skills.
• Organized, detail-oriented, and able to multitask.
• Flexible to work nights, weekends, and public holidays when required.
• Able to maintain the required internet speed.

We Offer

• Permanent contract, 32h/week (1 month trial period).
• 100% on-site at our Contact Center offices in Santa Cruz de Tenerife.
• 2 weekends off per month
• 3 days off per week
• Sunday bonus: +€15.33/day.
• Public Holiday bonus: +€44.01/day.
• Transport bonus (00:00–06:00): +€6.56/day.
• Night bonus (22:00–06:00): +€1.96/hour.
• Average of 40 holiday days.
• Referral Program.
• 30% off all our experiences.
• Employee discount for private health insurance.

A welcoming and inclusive team environment. 💪

About the Company

Founded in 2004, AIRE Ancient Baths is a group of unique wellness spaces inspired by the tradition of ancient thermal baths, combining water, relaxation, and wellness experiences in beautiful spaces across different cities around the world.

Our locations are based on historical buildings, all of them exquisitely decorated and emblematically placed according to every city we now belong to.

AIRE is characterized by its business model. Through this entire journey, we have fostered our specific know-how as a company. We have curated our own work methodology, which prompts an individual enrichment for the whole team; in a way that feels both mutual and bilateral.

The inside world of AIRE conveys an exceptional experience, focused on people. Team-work is one of the main pillars of our company culture.

Be a part of a professional team, which strives for leadership in the wellness industry. Take part in a company which offers a brand new concept, valued by the global public. Grow internally and make your abilities achieve a new standard in order to build a successful career. Be at the core of a humane and multicultural team. Enjoy employer’s discount in every AIRE centre.