BPS - Non Voice Team Member

About the Position

BPS - Non Voice Team Member

Chennai, Tamil Nadu, India

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognized for its consulting, digital services, and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

Responsibilities

Customer

• Achieve pre-defined quality levels to meet and exceed customer SLAs.
• Maintain sanctity of customer data and adhere to Compliance, INFOSEC, and audit requirement policies.
• Take additional responsibilities at the process level by taking ownership in process improvement/changes required for the process to create value for clients.

Financial

• Eliminate Operational Losses, write-off/Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and showing tangible benefits and taking steps to reduce Customer complaints and rework.

Corporate Initiatives, Learning & Knowledge

• Ensure 100% completion of mandatory trainings.
• Ensure full participation in Org/local level initiatives.
• Be part of at least one cross-training in a process other than the assigned process.
• Be part of corporate social responsibility activities as announced from time to time.

Internal Business Processes

• Process information/financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process.
• Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements.
• Display teamwork and work in cooperation with colleagues for achieving Business Results.

Compliance

• Adhere to and comply with all Sopra Steria Project policies.
• Ensure that your profiles and skills are kept up to date in the online portal.
• Display a professional attitude, code of conduct, and always maintain dress code.
• Ensure 100% completion of timesheets every month without any failures.

Requirements

• Typing skills, English comprehension/Document interpretation skills
• Good working knowledge of computer applications in MS Office (Excel, PowerPoint, Word)
• Good typing skills (accuracy being of prime importance in addition to reasonable speed)
• Good English interpretation skills

Experience

• Total Experience Expected: 0-2 years
• Graduate preferably finance/banking background

We Offer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.