Branch Operations Supervisor

About the Position

We’re a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe’s largest campervan rental company. With a fleet of 1.000+ vehicles, Indie Campers currently operates over 40 locations across Europe. We’ve been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector. We’re also a tight-knit group of friends who love spreading the travel bug. And guess what - we’re hiring!

We’re looking for travel enthusiasts with a passion for guest service for our depot in Salt Lake City. You’ll be the face of our company, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to ensure smooth operation of the depot.

Responsibilities

• Handling incoming reservations, welcoming guests, and taking care of check-ins and check-outs
• Preparing and cleaning our campervans
• Maintaining our campervans in top condition and monitoring maintenance and repairing needs
• Registering guests, monitoring stock, and processing payments
• Handling complaints and troubleshooting emergencies
• Assisting in reselling campervans, preparing and showing them to prospective buyers
• Training, supervising, and coaching your team
• Taking care of the fleet, logistics, and ensuring our campervans are maintained in top condition

Requirements

• Work experience in Hospitality, Rent-a-Car, or Customer Service environments
• Fluency in English (mandatory)
• Eligibility to work in the US, a valid driver's license, and confidence to drive a campervan (mandatory)
• Availability for flexible working hours (mandatory)
• A responsible person who takes their work seriously and can be relied upon
• Well-organized and good at solving problems

We Offer

• Being part of a young, fast-growing, and innovative company where you make a difference
• A role where you will provide guests with a more personal, alternative holiday experience
• Continuous training and coaching to develop the skills that matter to you
• Competitive package including performance bonus and book free roadtrips Europewide (subject to availability)
• International mobility and career opportunities

Jump on board and apply now!

All your information will be kept confidential according to EEO guidelines.