Brokerage Client Service Associate

About the Position

We are looking for a Brokerage Client Service Associate to join our dynamic team at Alpaca, a leading fintech firm. This is a remote role based in the APAC region, offering an exciting opportunity to work with a diverse team of professionals.

Responsibilities

• Assist clients and broker partners by being the first point of contact on service needs and issues
• Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.
• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
• Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
• Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
• Support ad hoc projects and operational initiatives as assigned by management

Requirements

• Must-Haves:
  • Excited about Alpaca’s mission and what we’re building
  • One to two years of experience in the securities industry.
  • FINRA Series 7 license or ability to obtain within the first 6 months of employment start date
  • Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
  • Must have strong written and communication skills
  • Experience with FINRA, Federal, and SEC regulations
  • Basic understanding of KYC and client onboarding processes
  • Ability to collaborate and work effectively in a remote team environment
  • Enjoys challenges and taking ownership of new responsibilities

We Offer

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

About the Company

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.