About the Position

Business Account Manager – Middle

August 7, 2026

Full time

Locations

Georgia
Poland
Serbia

Overview

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About the Product

Sportsbook:

The SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.

You’ll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries.

Purpose of the Role

Manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.

Key Responsibilities

Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
Track and analyze operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.

Requirements

Fluent in English (B2+) and Russian (B2), written and spoken.
Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS.
Proven experience managing multiple B2B clients or operators.
Solid knowledge of sportsbook operations, betting markets, and industry trends.
Strong communication, negotiation, and relationship-building skills.
Experience with CRM systems, analytics tools, and KPI-based decision-making.

Nice to Have

Experience with upselling and revenue growth strategies.
A data-driven mindset with the ability to analyze operator performance and take proactive action.
Familiarity with internal workflows across TAMs, product, and sales team.
Knowledge of Portuguese, Spanish, or German is a plus.

We Offer

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

Business Account Manager – Middle

Job description