Job Description, Responsibilities & Requirements
About the Position
Business Analyst
Design the interfaces that wrap the agents we build. Voice flows, dashboards, eval review tools - everything a customer's team uses to operate a production AI system.
Responsibilities
- Partner with the engineering lead on each customer engagement.
- Design the operator-facing UI - review queues, eval dashboards, escalation tooling.
- Design the user-facing UI when the agent has one - voice flows, chat surfaces, inline assistants.
- Run usability sessions with the people who'll actually use the system.
- Maintain a tiny, opinionated design system across engagements.
Requirements
- 5+ years of product design, with at least one shipped product you can talk us through.
- Strong systems thinking - you don't paint pixels, you architect screens.
- You can prototype in Figma faster than most engineers can talk.
- Comfortable contracting (we will not be your only client; that's fine).
- You like working directly with engineers and customers, not through a PM.
Nice to Have
- Background in voice UX or conversational interfaces.
- You've worked on internal-tools / ops UX before.
- Drawing chops - illustrations, system diagrams, anything but stock icons.
Operations
Location
Remote / EU
Employment Type
Full-time / Part-time
Compensation
Not specified
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