Business Analyst

About the Position

At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed.

And now we are looking for a Business Analyst to join us as part of our team.

About the Role

We represent an iconic cultural and tourism landmark recognized worldwide. As a premier destination in Seattle, it operates in the highly competitive hospitality and tourism industry. The organization manages various aspects of visitor experiences, including event hosting, retail operations, and interactive exhibits.

You will join the team working on a complex system that is used by the company to sell tickets for the observation deck and the exhibition center they run. It consists of a web administration application, a media platform, kiosks, and software for physical devices. The administration application of the solution allows for managing products (or tours of the company’s locations), modifying these products, configuring promotional campaigns and different sales channels, and handling refunds for sold orders.

Responsibilities

• Gather, analyze, and document business and functional requirements from clients/stakeholders
• Translate business needs into clear user stories, use cases, and specifications for the development team
• Facilitate requirement workshops, interviews, and discovery sessions with clients
• Create and maintain process flow diagrams and business process models
• Validate delivered features against requirements (acceptance criteria, UAT support)
• Identify gaps, risks, and dependencies in requirements
• Maintain up-to-date project documentation

Requirements

• 1-3 years of experience as a Business Analyst, preferably in an IT outsourcing/software development environment
• Experience working with distributed/remote teams and international clients
• Good to have: proven experience working on at least 2–3 full project lifecycles (from discovery to delivery)

Skills & Knowledge

• Requirements elicitation techniques (interviews, workshops, surveys, document analysis)
• Ability to write BRD, SRS, user stories, and use cases
• Business process modeling (BPMN) and basic UML
• Basic understanding of SDLC, APIs, integrations, and system architecture (conceptual level)

Soft Skills

• Analytical and structured thinking
• Strong written and verbal communication
• English: Upper-Intermediate (B2) or higher
• Comfortable working with ambiguity and evolving requirements
• Stakeholder management and facilitation skills

We Offer

• Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth.
• Experience an agile and flexible working environment with fully remote work and a flexible working schedule.
• Embrace the opportunity for personal and professional growth with performance and merit reviews, personal development plans, and individual learning.
• Be among like-minded people who care about what they do and how they do it. Collaborate with top-notch experts who are always ready to help and support you through any challenges.

Interview Steps

1. Pre-Screening with the recruiter (30 minutes)
2. Manager Interview (90 minutes)

About the Company

SPD Technology is a global software product development company that creates cutting-edge tech solutions that drive clients’ growth. We provide software engineering, product development, and IT consulting services to world-renowned companies, ranging from Fortune 500 firms to emerging startups across the globe. Founded in 2006, we’ve delivered over 460 custom projects for high-growth startups, SMBs, and enterprises, building strong partnerships with industry leaders such as PitchBook, Morningstar, Blackhawk Network, Poynt, Space Needle, and many more. Specializing in fintech and digital payment solutions, data engineering, AI/ML, and Cloud technologies, we build products ranging from MVPs to complex, enterprise-grade solutions. We are presented globally: we have 2 development centers in Europe, a representative office in Romania, the U.K., Cyprus, and remote teams, working worldwide from 32 countries around the globe.

Locations

• Bulgaria
• Poland
• Romania
• Spain
• Ukraine

Work Type

Remote