Business Analyst

About the Position

Business Analyst - Salesforce Implementation

Our client, a leading organization in the technology sector, is seeking an experienced Business Analyst with strong Salesforce expertise to join their team in London. This is a hybrid role offering a blend of remote and on-site work.

Responsibilities

• Lead Requirement Gathering and Documentation: Collect, analyze, and document business requirements for Salesforce enhancements and projects.
• Translate Business Needs: Convert business needs into clear functional specifications and user stories for technical teams.
• Collaborate with Stakeholders: Work closely with developers, product owners, and business stakeholders to deliver effective Salesforce solutions.
• Process Analysis and Improvement: Analyze existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
• Support Configuration and Testing: Assist with Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Documentation and Support: Produce and maintain business requirements, process maps, workflows, and solution documentation. Support user engagement, change management, and adoption of new Salesforce functionality.
• Reporting and Dashboards: Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven Experience: Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Salesforce Expertise: Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Requirements Gathering: Experience gathering, documenting, and prioritizing business requirements.
• Stakeholder Management: Strong stakeholder management and communication skills.
• Analytical Skills: Excellent analytical and problem-solving abilities.
• Technical Skills: Experience with Excel, reporting, and data analysis. Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

Nice to Have

• Certifications: Salesforce Business Analyst, Salesforce Administrator, or other Salesforce certifications. BCS or IIBA Business Analysis certification.
• Education: Degree or equivalent experience in Business Analysis, Information Systems, or a related discipline.

We Offer

• Competitive Salary: £62,000 - £63,000 per year.
• Hybrid Work Model: Flexible hybrid role with 2 days per week in the office.
• Professional Growth: Opportunity to work with a leading organization and contribute to digital transformation initiatives.

About the Company

Our client is a global leader in the technology sector, connecting talented professionals with leading organizations worldwide. They are committed to supporting career growth and providing opportunities for continuous improvement and development.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.