Business Analyst

About the Position

Business Analyst - Salesforce Implementation

Our client, a leading organization in the technology sector, is seeking an experienced Business Analyst with strong Salesforce experience to join their team in London. This role offers a hybrid work model with 2 days per week in the office.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritizing business requirements.
• Knowledge of Salesforce best practice and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.
• Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

We Offer

• Competitive salary: £62,000 - £63,000 per year.
• Hybrid work model: 2 days per week in the office.
• Professional growth: Opportunity to work on cutting-edge Salesforce projects.
• Collaborative environment: Work alongside a dedicated Digital and Technology team.

About the Company

Our client is a leading organization in the technology sector, committed to driving digital transformation and continuous improvement. By joining their team, you'll be part of a dynamic environment focused on enhancing business performance and user experience through innovative Salesforce solutions.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.