Business Analyst

About the Position

Business Analyst - Salesforce Implementation

Our client, a leading organization in the Digital and Technology sector, is seeking an experienced Business Analyst with strong Salesforce expertise to join their team in London. This role offers a hybrid work arrangement with 2 days per week in the office.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritizing business requirements.
• Knowledge of Salesforce best practices and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.

Nice to Have

• Knowledge of Power BI, Tableau, or other business intelligence tools.
• Salesforce Business Analyst, Salesforce Administrator, or other Salesforce certifications.
• BCS or IIBA Business Analysis certification.

We Offer

• Competitive salary: £62,000 - £63,000 per year.
• Hybrid work arrangement: 2 days per week in the office.
• Opportunity to work with a leading organization in the Digital and Technology sector.
• Collaborative and innovative work environment.

About the Company

Our client is a leading organization in the Digital and Technology sector, with a strong presence in London. They are committed to driving digital transformation and continuous improvement through innovative solutions and a talented team.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.