Business Analyst

About the Position

Business Analyst - Salesforce Implementation

Our client, a leading organization in the technology sector, is seeking an experienced Business Analyst with strong Salesforce expertise to join their team in London. This role offers a hybrid work arrangement and a competitive salary of £62,000 - £63,000 per year.

Responsibilities

As a Business Analyst, your key responsibilities will include:

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritizing business requirements.
• Knowledge of Salesforce best practice and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.
• Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

Nice to Have

• Salesforce Business Analyst, Salesforce Administrator, or other Salesforce certifications.
• BCS or IIBA Business Analysis certification.
• Degree or equivalent experience in Business Analysis, Information Systems, or a related discipline.

We Offer

• Competitive salary of £62,000 - £63,000 per year.
• Hybrid work arrangement with 2 days per week in the office.
• Opportunity to work with a leading organization in the technology sector.
• Professional growth and development opportunities.

About the Company

Our client is a leading organization in the technology sector, with a strong focus on digital transformation and continuous improvement. They are committed to providing innovative solutions and enhancing business performance through technology.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.