Business Analyst

About the Position

We are looking for an experienced Business Analyst with strong Salesforce experience to join our Digital and Technology team in London. Our client is looking for someone to play a key role in the ongoing development, optimisation, and enhancement of their new Salesforce platform.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimisation.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritising business requirements.
• Knowledge of Salesforce best practice and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.
• Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

We Offer

• Competitive salary: £62,000 - £63,000
• Hybrid working: 2 days per week in the office
• Opportunity to work with a leading organisation in the Salesforce space

About the Company

Our client is a leading organisation in the Salesforce space, dedicated to driving digital transformation and continuous improvement. They offer a collaborative and innovative environment where you can make a significant impact.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.