Business Analyst

About the Position

Business Analyst - Salesforce Implementation

Our client, a leading organization in the Digital and Technology sector, is seeking an experienced Business Analyst with strong Salesforce expertise to join their team in London. This is a hybrid role offering 2 days per week in the office.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Collaborate with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimisation.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritising business requirements.
• Knowledge of Salesforce best practice and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.
• Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

Nice to Have

• Salesforce Business Analyst, Salesforce Administrator, or other Salesforce certifications.
• BCS or IIBA Business Analysis certification.
• Degree or equivalent experience in Business Analysis, Information Systems, or a related discipline.

We Offer

• Competitive salary: £62,000 - £63,000 per year.
• Hybrid work model: 2 days per week in the office.
• Professional growth opportunities within a dynamic and innovative team.

About the Company

Our client is a leader in the Digital and Technology sector, dedicated to driving digital transformation and continuous improvement. They offer a collaborative and forward-thinking environment where your skills and expertise will be valued and utilized to their fullest potential.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.