Tech Stack
Sales
Job Description, Responsibilities & Requirements
About the Position
Business Analyst - Salesforce Implementation
Our client, a leading organization in the technology sector, is seeking an experienced Business Analyst with strong Salesforce expertise to join their Digital and Technology team in London. This role offers a hybrid work arrangement with 2 days per week in the office.
Responsibilities
- Lead Requirement Gathering: Collect, analyze, and document business requirements for Salesforce enhancements and projects.
- Translate Business Needs: Convert business needs into clear functional specifications and user stories for technical teams.
- Collaborate with Stakeholders: Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
- Process Improvement: Analyze existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
- Support Configuration Changes: Assist with Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
- Documentation: Produce and maintain business requirements, process maps, workflows, and solution documentation.
- User Engagement: Support user engagement, change management, and adoption of new Salesforce functionality.
- Reporting and Dashboards: Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.
Requirements
- Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
- Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
- Experience gathering, documenting, and prioritizing business requirements.
- Knowledge of Salesforce best practices and platform capabilities.
- Experience supporting system testing and User Acceptance Testing (UAT).
- Strong stakeholder management and communication skills.
- Excellent analytical and problem-solving abilities.
- Experience with Excel, reporting, and data analysis.
- Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.
We Offer
- Competitive salary: £62,000 - £63,000 per year.
- Hybrid work arrangement: 2 days per week in the office.
- Opportunity to work with a leading organization in the technology sector.
If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.