Business Analyst

About the Position

Business Analyst - Salesforce Implementation

Our client, a leading organization in the technology sector, is seeking an experienced Business Analyst with strong Salesforce expertise to join their team in London. This role offers a hybrid work arrangement with 2 days per week in the office. As a Business Analyst, you will play a crucial role in the ongoing development, optimization, and enhancement of their new Salesforce platform. You will collaborate with stakeholders across the business to understand requirements, improve processes, and deliver solutions that maximize the value of Salesforce.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyze existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritizing business requirements.
• Knowledge of Salesforce best practices and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.
• Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

We Offer

• Competitive salary: £62,000 - £63,000 per year.
• Hybrid work arrangement: 2 days per week in the office.
• Opportunity to work with a leading organization in the technology sector.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.

About the Company

Our client is a leading organization in the technology sector, with a strong presence in the Salesforce ecosystem. They are committed to driving digital transformation and continuous improvement through innovative solutions and strategic partnerships.