Business Analyst

About the Position

Business Analyst - Salesforce Implementation

We are seeking an experienced Business Analyst with strong Salesforce experience to join our team in London. This role focuses on optimizing our Salesforce platform, working as part of a Digital and Technology team. You'll collaborate with stakeholders across the business to understand requirements, improve processes, and deliver solutions that maximize the value of Salesforce.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners, and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimization.
• Support Salesforce configuration changes, releases, testing, and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows, and solution documentation.
• Support user engagement, change management, and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards, and data quality improvements.

Requirements

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements, or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting, and data structures.
• Experience gathering, documenting, and prioritizing business requirements.
• Knowledge of Salesforce best practices and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting, and data analysis.
• Knowledge of Power BI, Tableau, or other business intelligence tools would be advantageous.

Nice to Have

• Salesforce Business Analyst, Salesforce Administrator, or other Salesforce certifications.
• BCS or IIBA Business Analysis certification.
• Degree or equivalent experience in Business Analysis, Information Systems, or a related discipline.

We Offer

• Competitive salary: £62,000 - £63,000
• Location: London
• Work arrangement: Hybrid (2 days per week in the office)
• Opportunity to work with a leading Salesforce platform.
• Collaborative and innovative work environment.

About the Company

Our client is a leading organization in the technology and internet services sector, dedicated to delivering innovative solutions and driving digital transformation. We are committed to fostering a culture of continuous improvement and excellence.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.