Business Analyst Business Banking Digital Channels & Onboarding

About the Position

Business Analyst Business Banking Digital Channels & Onboarding

The Business Analyst for Business Banking Digital Channels & Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end-to-end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation.

The position requires strong communication skills, full proficiency in written and spoken English, and the ability to collaborate effectively in a multifunctional and international environment. It also demands strong analytical skills and a proven capability to identify business requirements and translate them into functional requirements and technical specifications.

The Business Analyst plays a key role in ensuring the success and target achievement of ING new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others...).

He/she will work in a fast-paced and international environment as a member of the funding team, having the opportunity in the next years to look back and say "I was there when it started!"

Responsibilities

• Innovation Advocacy: Spearhead the implementation of digital banking solutions, ensuring a seamless and user-friendly experience for SME clients.
• Digital Warm Onboarding: Build the most innovative and frictionless onboarding process for SME clients starting from “functional” needs to identifying macro-steps and sub-processes.
• Clients Engagement: Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings.
• Process Optimization: Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs.
• Requirement Elicitation: Starting from SME business needs, identify and understand IT impacts on the different applications and processes, providing all the information needed for the development phase and helping other CJEs to speak in a correct IT language.
• Data Deciphering: Dive deep into data, extracting meaningful insights to inform strategic business decisions within the SME sector.
• Cross-Functional Collaboration: Collaborate in a structured and multi-functional way and design together with product Tribe, UX, Risk, and Operations new functionalities according to strategic operating models.
• Analytical Solutions: Be able to build reports for department usage and analyze data provided by other Bank departments.

Requirements

• Bachelor’s in economics or engineering.
• Minimum of 2 years’ experience as a business analyst within the financial industry and within an international and complex environment.
• Experience of IT project and working effectively across functions (e.g., Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance).
• Experience in the use of content management systems.
• Experience on Digital Process and Digital Capabilities related to onboarding.
• Creative minded with an ability to conceive interesting ideas for new content.
• Data analyst mindset and capabilities needed for a data fluency approach and environment.
• Strong knowledge of retail and business banking business.
• Fluent Italian and English language.

We Offer

• Flexible Smart Working.
• Competitive base salaries and performance-based bonuses.
• Meal vouchers and corporate restaurant and bar.
• Health insurance and Accident insurance.
• Pension fund and welfare plan.
• Diverse cultures & Innovative mindsets.
• International Environment and Talent Program.
• Commitment to sustainability.
• Lots of training and development opportunities to help you grow.
• Lots of moments dedicated to physical and mental well-being.
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course, we can’t forget free water & coffee at the office!

About the Company

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach, or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

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