Business Analyst - Commerce

About the Position

Business Analyst - Commerce

We are looking for a Business Analyst with Commerce experience to join our Delivery team in Poland. This role offers Hybrid or remote working options.

Responsibilities

• Gather and document requirements, translating them into clear user stories and acceptance criteria for both business and technical users.
• Identify and recommend potential solutions, assessing them for technical and business suitability.
• Create logical and innovative solutions to problems.
• Present proposals to clients.
• Work with a scrum/delivery team through to go live.
• Analyze business systems to recommend efficiencies.
• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers.
• Communicate and collaborate with developers, testers, and end users to ensure quality and customer satisfaction.
• Provide training to users of a new system as required.
• Plan and work flexibly to meet deadlines.
• Keep up to date with technical and industry sector advances.
• Maintain great client relationships at all levels of the organization.
• Maintain consistently high levels of client satisfaction and effectively escalate business-critical situations as required.
• Manage situations and relationships both internally and externally.

Requirements

• Experience working as a Business Analyst on eCommerce/experience projects.
• Experience managing client stakeholders and Product Owners/Managers.
• Ability to run workshops with client stakeholders.
• Experience working on Content projects.
• Experience working on Experience projects.
• Highly proactive, talented, enthusiastic, focused, with an eye for detail, professional. Keen to learn and challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
• Experience in a fast-paced environment, ready to inspire outstanding online experiences for consumers and brands.
• Customer-first mindset, with the maturity and initiative to keep clients happy.
• Great stakeholder management skills.
• Experience of Agile software delivery.
• Business Process mapping and engineering.
• eCommerce and retail/brand experience.
• Production of high-quality user stories and acceptance criteria.
• Analysis and design of systems (package integration and bespoke development).
• Ability to work on your own initiative to an agreed action plan.
• Strong communication skills.
• Strong problem-solving, time management, and organizational skills.
• Strong commercial awareness and business acumen.
• Energetic, enthusiastic with strong attention to detail.

Nice to Have

• Agile/Scrum master experience.
• Experience working with multiple different eCommerce/experience platforms.

We Offer

• Net hourly rate for B2B cooperation ranging from 110 - 140 PLN, dependent on your skills and experience.
• Opportunity to work with some of the most exciting brands around the world.
• Prioritization of career development and skill growth.
• A culture that thrives on core values: Heart, Brains, and Courage.

About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

Additional Information

• This job is a full-time position located in Poland, but the selection process will be conducted in English.
• Please send your CV in English.
• We use AI in the recruitment process for secure, objective note-taking, never for evaluative judgments.
• VML Enterprise Solutions is committed to fostering a transparent and ethical work environment.
• WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on.
• We offer a comprehensive benefits package designed to support our employees' well-being and professional growth.
• Poland Pay Range: 110 zł-140 zł PLN.
• We believe the best work happens when we're together, fostering creativity, collaboration, and connection.
• WPP (VML) is an equal opportunity employer.
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