About the Position

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Analyst

Location

Milano, Milano, Italy

Job ID

R-10399415

Category

Product Management

Employment Type

FULL_TIME

Posting Start Date

05-October-2026

Posting End Date

28-December-2026

Salary

Starting at €52,470 - negotiable depending on experience

About your role

Reporting to the Programme Director and/or Programme Manager, the role of Business Analyst is to support client implementations, conversions and migration initiatives by gathering, analysing and documenting business and functional requirements in line with programme objectives and delivery needs.

Working closely with clients, internal Fiserv teams and third-party partners, the Business Analyst plays a key role in ensuring that business needs are clearly understood, translated into structured functional requirements and aligned to solution capabilities, operational processes and target-state outcomes.

Responsibilities

Leading business and functional requirements discussions with clients, internal stakeholders and subject matter experts to gather, validate and document project needs.
Analysing current-state and target-state processes to identify functional gaps, operational impacts, dependencies and areas requiring clarification or design decisions.
Defining and documenting business requirements, functional requirements, process flows, business rules, user stories and other supporting analysis artefacts.
Translating business needs into clear, structured and actionable functional requirements for implementation, product, technology and testing teams.
Supporting solution definition activities by working closely with SMEs, implementation teams, product teams and technical teams to assess options and recommend appropriate functional approaches.
Producing and maintaining analysis documentation across the project lifecycle, including requirements packs, functional specifications, gap analysis, decision logs and process documentation.
Developing and maintaining requirements traceability to ensure approved requirements, changes and decisions are tracked and aligned to delivery outcomes.
Supporting the documentation of the overall functional approach, including impacts to client processes, operational models, controls and target-state solution design.
Identifying, analysing, researching and resolving functional queries raised by internal teams, clients and third-party partners.
Supporting impact assessments related to process changes, regulatory and compliance requirements, operational readiness and implementation activities.
Working closely with issuing, card-processing and operational stakeholders to ensure that business priorities, processing requirements and client expectations are clearly understood and reflected in the solution.
Supporting readiness activities by ensuring that requirements, process impacts, decisions and functional dependencies are clearly understood by all relevant stakeholders.
Acting as a key liaison between business stakeholders and delivery teams throughout the implementation lifecycle, ensuring clear communication and alignment at all stages.

Requirements

Strong verbal and written communication skills, with professional proficiency in both English and Italian.
Working knowledge of issuing, card-processing and payments operations, with an understanding of how business requirements translate into processing and operational outcomes.
Subject Matter Expert / Business Analyst experience in one or more of the following areas strongly preferred: Regulatory, Compliance, Payment Schemes, Card Processing, Customer Correspondence, Fulfillment, Collections, Risk/Fraud, Disputes, Chargebacks, Retrievals, Testing, Consumer Finance, Credit Cards, Loans, Debit Cards and Retail Cards.
Significant proven experience in business analysis, requirements gathering, functional analysis or solution analysis roles, within the Financial Services industry, in the Cards and Payments sector; experience in card and/or payment processing environments is preferred (6-10 years).
Proven experience supporting and/or leading business analysis activities for medium to large client-facing implementations, conversions or migration initiatives involving multiple stakeholders and workstreams.

Nice to Have

Business Analysis certification or equivalent professional training preferred.
Experience in issuing, card-processing or broader consumer finance environments strongly preferred.
Experience supporting migrations from legacy platforms to modern processing platforms.
Experience working on multi-country programmes and complex client delivery initiatives.
Exposure to regulatory, operational or processing change initiatives within issuing environments preferred.

We Offer

Competitive salary starting at €52,470 - negotiable depending on experience.
Opportunity to work in a global leader in Fintech and payments.
Diverse and inclusive work environment.
Professional development opportunities.

About the Company

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply now

Want to be the first to know about more jobs like this?

Email address

Get personalized job recommendations for your interests.

Know someone else who's a good fit? Share this opportunity!

ccf203fa59ad4d7d99d2588a43ba390b