Business Control Specialist - Non Financial Risk

About the Position

As a Non-Financial Risk – Business Control Specialist, you play a key role in ensuring that ING Luxembourg conducts its banking activities in full compliance with all applicable legal, regulatory, and internal control requirements.

You will contribute to the design, implementation, and continuous improvement of the first line of defence (1LoD) risk management framework, including methodologies, processes, reporting, and tooling. Your scope covers both Wholesale Banking (WB) and Private Banking activities.

Operating within the Operational Design, Control & Resilience (ODCR) department, you act as a trusted advisor to the business and senior management. The ODCR function is part of the 1st Line of Defence, and reports directly to the Chief Operations Officer (COO) of ING Luxembourg.

This role is ideal for a professional with strong expertise in risk management and hands-on experience in designing and implementing control frameworks in a complex banking environment.

Responsibilities

Strengthening Risk & Control Environment

• Enable senior management to maintain effective oversight and control over 1st line risk management activities
• Support the business in understanding and implementing new control framework requirements
• Perform gap analyses and recommend pragmatic solutions where controls cannot be implemented as designed
• Review and translate group policies and standards into effective local implementation

Framework Design, Monitoring & Execution

• Contribute to the design, implementation, execution, and monitoring of non-financial risk control frameworks
• Monitor and track risk items (issues, events, control deficiencies) and ensure timely remediation in line with policies
• Coordinate Key Control Testing (KCT) planning and alignment between testers and control owners
• Facilitate Entity Risk Assessments (ERA) and Process-Based Risk Assessments (PBRA)

Stakeholder & Governance Coordination

• Collaborate closely with 2nd Line of Defence functions (Non-Financial Risk, Legal, Finance, HR, etc.) to ensure aligned planning and prioritisation
• Act as a bridge between business and control functions, ensuring clarity, consistency, and coordination
• Provide training, awareness sessions, and methodological guidance to stakeholders
• Prepare and deliver senior management reporting with clear insights and forward-looking perspectives

Product Governance (PARP Framework)

• Provide expert support on the Product Approval & Review Process (PARP) framework
• Act as PARP gatekeeper for all products commercialised by ING Luxembourg
• Ensure governance and compliance in product lifecycle management

Continuous Improvement & Innovation

• Contribute to the team’s ongoing transformation towards data-driven risk management
• Support the implementation of strategic risk initiatives and regulatory developments
• Leverage ING hubs to enhance efficiency, scalability, and best practices

Requirements

• Master’s degree (or equivalent by experience)
• Minimum 5 years of experience in financial services, preferably in Risk management, Compliance / Internal Audit, Control functions or Program or project management
• Strong understanding of non-financial risk frameworks and controls
• Fluent in English (written and spoken)
• French is an asset

Key Competencies

• Strong analytical and organisational skills
• Excellent stakeholder management and communication skills
• Ability to simplify complexity and maintain a “helicopter view”
• Solution-oriented mindset with a positive and adaptable attitude
• Ability to work both independently and as part of a team
• Comfortable collaborating across international teams and ING hubs

We Offer

• Diverse work with many opportunities to realise your ambitions
• Informal and dynamic environment fostering the orange behaviour “help others to be successful”
• Encouragement of personal growth and skill development
• Knowledge sharing culture and strengthening of team expertise
• Opportunities to catalyse talents and help them shine

About the Company

At ING, we are on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

We are committed to diversity, inclusion, and belonging, ensuring a culture where everyone can develop and have an impact on our customers and society. We do not tolerate any form of discrimination and are an equal opportunity employer.