Business Development Associate

About the Position

Business Development Associate

ISN, established in 2001, is a global leader in contractor and supplier management. We connect our clients with safe and reliable contractors and suppliers, ensuring a high level of due diligence in the process.

Responsibilities

As an integral member of the Customer Service team, you will:

• Proactively service and support contractor/supplier customers
• Conduct training on software products via phone, web-based, and face-to-face meetings
• Participate in the implementation of sales and marketing projects
• Field incoming calls, handle contractor customer inquiries, and troubleshoot problems
• Assist with CRM testing
• Handle customer account management functions, including invoicing and collections
• Proactively analyze customer service processes and bring forth ideas for continuous improvement
• Apply customer-centric consulting approaches to ensure the success of customer inquiries

Requirements

• Excellent verbal and written communication skills
• Excellent customer service orientation
• Proficient computer skills (Word, Excel, PowerPoint, email applications)
• Desire to work with people and consistently engage in verbal interaction over the phone
• Ability to de-escalate calls using critical thinking and soft skills
• Genuine desire to progress into a sales development role

Qualifications

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Bilingual in English & Spanish (read, write, and speak)

We Offer

• 100% paid private health coverage premiums for employees and dependents
• Employee assistance program
• Paid time off:
  • 0-1 year – 15 days (pro-rated first year)
  • 1-5 years – 20 days
  • 5-10 years – 25 days
  • 10+ years – 30 days
• 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical, and social health
• Business casual, jeans allowed

Onsite Requirements

Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. Most employees are in the office 4-5 days per week.

All benefits are subject to change with notice to the employee

Apply Now

Apply Now →