Business Development Manager

About the Position

Business Development Manager

Mexico City

Permanent – Full Time

Hybrid

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

Responsibilities

Run and own the channel

You will own the Ecommerce D2C P&L for Chile as its commercial result. You will set the plan to hit the number and run the channel strategy, working from inside the country team identifying growth opportunities.

Commercial result and P&L

• The D2C P&L, including net revenue (NR) and contribution margin (CM)
• The channel plan to deliver the number, and the strategy behind it
• Target setting with the Country Manager, and the weekly commercial steering
• Root-cause diagnosis and business growth opportunities.

Pricing and promotion strategy

• The market’s pricing and promotion strategy within the global guardrails and the market competitors
• Business cases to propose changes on potential opportunities
• The promotional calendar and commercial toolbox through seasonal peaks such as Cyber and Black Days.

Portfolio direction

• The market’s portfolio direction in collaboration with Category Management: launches, phase-outs, opportunities, and product mix
• Turning market gaps into product requests with S&OP and the product team

Operations partnership

• The S&OP relationship for the market
• Forecast accuracy and OTIF, owned as a commercial result
• Stock monitoring, and post-sale coordination with Customer Experience

Data and measurement

• The market’s commercial measurement: which KPIs matter, how they’re tracked, and how they drive decisions
• Decisions backed by a clear data narrative
• Automation of commercial steering with AI, so the role carries more scope without a proportional rise in headcount

Requirements

• Have 4+ years in ecommerce, commercial roles, category management, or business development, including P&L ownership in D2C or retail
• Have set pricing, promotion, or portfolio strategy, and can back it with a business case
• Can turn complex data into a clear story that leads to a decision
• Align senior stakeholders across Marketing, Ops, Finance, and global teams
• Are fluent in English and Spanish
• You have strong analytical skills and learn quickly
• You like to take on responsibility and can work independently
• You have drive, ambition, and a genuine interest in how to grow business

We Offer

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Wellbeing activities
• Hybrid home office policy
• Flexible schedules
• Pet-friendly office
• Monthly salary + pantry & restaurant vouchers
• Benefits higher than the law

About the Company

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as getting the interviews transcript and summarized by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]