Business Operations and Account Development Specialist

About the Position

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

We are currently seeking a Business Operations and Account Development Specialist to join our team in Austin, TX. This role is integral to our mission of providing "Peace of Mind to Every Traveler, Everywhere."

Responsibilities

• Own and manage the day-to-day operational health of assigned insurance supply partner relationships, serving as a primary point of contact for operational matters and issue resolution.
• Lead the preparation and facilitation of regular business reviews (weekly partner calls, MBRs, QBRs), synthesizing operational updates, performance insights, and action items for internal and external stakeholders.
• Oversee financial reconciliation workstreams – including booking data, supplier payments, and invoice management – ensuring accuracy, identifying discrepancies, and driving resolution in collaboration with Accounting and Finance teams.
• Take the lead on troubleshooting and resolving technical, connectivity, and compliance issues, coordinating across supply, product, tech, and customer service teams with minimal escalation.
• Monitor and analyze key performance metrics (e.g. NPS, attach rates, claims, profitability) and translate findings into clear recommendations and action plans.
• Drive process improvement initiatives, including the development and maintenance of SOPs, SLAs, and supplier performance dashboards, with a focus on automation and scalability.
• Serve as a liaison between field operations and leadership, proactively flagging risks and summarizing cross-team updates.
• Assist with licensing, reporting, and compliance requirements across global markets, staying current on regulatory developments that impact operations.
• Analyze and interpret large datasets to surface actionable insights and support data-driven decision-making.

Requirements

• A structured and consistent operator who brings clarity and process discipline to complex, ambiguous situations.
• A proactive problem solver with strong analytical skills and a bias toward using data to drive recommendations and decisions.
• An effective communicator and relationship builder who is comfortable engaging directly with external supply partners, translating operational complexity into clear, professional dialogue.
• Highly organized with strong prioritization skills, able to manage multiple workstreams simultaneously without losing attention to detail.
• Comfortable operating independently in high-pressure situations and navigating ambiguity with confidence and composure.
• A collaborative team player who cultivates strong cross-functional relationships and knows how to get things done across a matrixed organization.
• 3–5 years of relevant experience in an operations, account management, program management, or analyst role – ideally in a travel consumer, insurtech, fintech, consulting, or insurance environment.
• Advanced user of Excel and PowerPoint; familiar with relational databases and data visualization/reporting tools (e.g. Tableau); experience with project management tools is a plus.
• Bachelor’s degree or equivalent experience required; Master’s degree or equivalent a plus.
• Proficiency in English required; additional language skills are a plus.

We Offer

• Competitive salary range of $78,500.00 to $110,000.00 per year, with potential to increase up to $125,500.00 based on performance.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and IATAN membership.
• A supportive and inclusive work environment where you can grow your career and have the flexibility, benefits, and support to do your best work.

About the Company

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important Notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Our email domain is @expediagroup.com. The official place to find and apply for roles is here.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.