Business Operations Manager, Wise Business

About the Position

Business Operations Manager, Wise Business

We are seeking a Business Operations Manager to lead the Growth Pillar within our Business Operations team at Wise Business. This is a critical strategic role dedicated to our international account, helping small and medium-sized enterprises (SMEs) scale without borders.

Responsibilities

• Strategy & Execution: Own the roadmap for the Growth Pillar, ensuring we meet our goals for Wise Business customers.
• Operationalize Account Specialists: Partner with Sales teams to nurture high-value leads and build a world-class Account Specialist organization.
• Shape Product Strategy: Act as the strategic bridge between Business product and operations teams to build the right tooling and experience for our largest Businesses.
• Marketing Partnership: Work closely with Business Marketing to drive brand awareness specifically tailored to the SME segment.
• Retention & Value: Identify opportunities to increase "revenue per customer" by deeply understanding business needs and ensuring Wise becomes their essential day-to-day financial tool.

Requirements

• Strategic Leadership: 8+ years of experience in Growth, Business Operations, or Strategy roles, ideally within a fast-scaling B2B or Fintech environment.
• Operational Excellence: Ability to build processes and teams to make ideas a reality.
• Commercial Acumen: Comfortable with aggressive revenue targets and know how to pull the levers of acquisition, upsell, and retention.
• Collaboration & Influence: Expert stakeholder manager who can align Product, Sales, and Marketing teams toward a singular goal.
• Data-Driven Mindset: Proficiency in SQL and ability to build analysis and dashboards.
• Entrepreneurial Drive: Bias for action and ability to work in a fast-paced environment to identify and implement high-impact opportunities.

Nice to Have

• Deep understanding of the financial and expense management needs of SMEs with prior experience in the space.
• Experience in building or scaling an Account Management or Customer Success function from the ground up.
• Familiarity with the "servicing" side of growth-understanding how customer support and onboarding friction impact long-term retention.

We Offer

• Compensation: £90,000 - £118,000 per year
• Work Location: Remote
• Company Culture: We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

For more information about working at Wise, visit Wise.Jobs.

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