Business Operations Partner D/A/CH (m/w/d)

About the Position

Wellspect Healthcare, a global leader in innovative medical devices, is seeking a Business Operations Partner D/A/CH (m/w/d) to join their team. This role is pivotal in supporting the commercial organization by ensuring the smooth operation of key systems and processes. The focus will be on maintaining data accuracy in ERP and CRM systems, assisting with reporting and analysis, and supporting the implementation and improvement of commercial processes. By working closely with cross-functional teams, you will help ensure that sales teams have the tools, data, and operational support they need to perform effectively.

Responsibilities

• Maintain accurate and complete customer data in the ERP system, coordinating updates and corrections as needed.
• Collaborate with customer service and finance to resolve operational issues related to order-to-cash processes.
• Serve as the local point of contact for ERP-related inquiries, supporting users and escalating system issues when necessary.
• Administer and support CRM, acting as a local CRM superuser and first-line support for commercial teams.
• Monitor data quality and completeness in the CRM, identifying inconsistencies and assisting with remediation efforts.
• Create regular reports and dashboards to support sales and marketing teams.
• Assist in analyzing sales performance, customer activities, and commercial KPIs.
• Collaborate with finance and sales teams to support forecasting and performance monitoring.
• Provide operational support for commercial initiatives such as segmentation, targeting, and territory planning.
• Support the setup and tracking of incentive plans and performance metrics.

Requirements

• Bachelor's degree in Business Administration, Economics, Information Systems, Engineering, or a related field.
• Several years of professional experience in Business Analyst, Commercial Controlling, or a similar role in commercial operations, corporate support, or data management.
• Proven experience with ERP and CRM systems.
• Experience in sales, customer service, or finance.
• Proficiency in using ERP and/or CRM systems in a business environment.
• Understanding of commercial processes such as pricing, order management, and customer data handling.
• In-depth knowledge of reporting tools (e.g., Excel, Power BI).
• Fluent in German and English (spoken and written).
• Strong attention to detail and commitment to data accuracy, along with analytical and problem-solving skills.

We Offer

• An attractive compensation package.
• Company benefits.
• Gym company fitness subsidy.
• A motivated team and a pleasant working environment.
• Independent work.
• Comprehensive onboarding for a perfect start.

About the Company

Wellspect Healthcare is a global leader in innovative medical devices, dedicated to helping people with bladder or bowel issues. With over 1000 employees worldwide, Wellspect is committed to supporting those who need their products and services. Wellspect is one of the world's leading manufacturers of intermittent catheters, with LoFric® being the most well-known brand. To help people with chronic or severe bowel disorders, Wellspect has developed the world's most advanced flushing system, Navina™, which combines a high level of user-friendliness, clinical effectiveness, and connectivity in an intelligent system. Wellspect aims to become climate neutral and leave the smallest possible ecological footprint.

The company, headquartered in Mölndal, Sweden, operates in more than 30 countries and is part of Dentsply Sirona, the world's largest manufacturer of professional dental technology. The company's shares are listed in the United States on the NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

Equal Opportunity Employer

Dentsply Sirona is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

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Note on Fraudulent Job Postings

Unfortunately, we are aware that third parties posing as our company offer unauthorized job postings. If you believe a fraudulent source is offering you a job, please review the following information: careers.dentsplysirona.com.

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