Business Support Analyst

About the Position

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

Users of the Product: 7,000,000

Company Growth: 60% Year over year

Company Maturity: Profitable

As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.

Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems through chat, email, and call by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customers' experience with the usage of Odoo
• Contribute to the improvement of our product
• Side projects (recruit and onboard new colleagues on the support team, give support training,...)

Requirements

• 1+ years of experience in a IT softwares functional support.
• Bachelor's or Master's degree
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Fluent in English
• Solution minded

Nice to Have

• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

We Offer

• 2 weeks of intensive functional training with final certification
• You will contribute to the improvement of our software Odoo by escalating good feedback
• You will be delivering the best support experience to clients they have never had before!
• None of your work days will be the same, guarantee!

Compensation & Perks

• A full-time position with an attractive salary package.

Paid leaves

• 5 Days working week, 24 paid leaves, and public holidays as per the IT Industry

Prime location

• Work at the best location with easy transportation connectivity

Training

• 8 hrs of training every month to stay updated with the product and technology

Eat & Drink

• Tea, coffee, and snacks provided all day.

Sponsored Events

• Team outing, team lunch, festive celebrations, and lots of team building activities

Exchange Program

• Apply to a similar position in a subsidiary of Odoo.

About the Company

Odoo is a growing software company with a killer product, a huge global community, and a fun and exciting work environment. We are committed to building a company we love.

Why should you say 'YES' to this job?

• Join a team that is passionate about delivering the best support experience to clients.
• Be part of a company that values continuous learning and professional growth.
• Experience a dynamic work environment where no two days are the same.
• Contribute to the improvement of our software Odoo by escalating good feedback.

READ more about:

• The Odoo culture
• Who is your manager?
• The founder’s story

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Apply now to be part of our exciting journey!