Business Support Analyst

About the Position

Business Support Analyst

Lisbon, Lisbon, Portugal

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

This open position encompasses activities related to the management of user access and Business Support for a client applications.

Responsibilities

• Test requirements for new business implementations
• Identify automation opportunities
• Participation and management of projects related to business application needs
• Identifying technical errors to improve performance of remote business applications
• Assist in software installations and configurations
• Participate in workshops and follow-ups regarding business activities
• Asset Management Control
• Review user identities and work with applications Business Owner, Technical Owner, and Access management to perform any required corrective / preventive actions
• Perform user account management tasks, such as creating, modifying, and deactivating user accounts
• Monitor and analyze IAM-related logs and reports to identify potential security issues or unauthorized access attempts
• Assign and revoke access rights as needed
• Ensure compliance with security standards and regulations
• Link external IT helpdesk support to local business needs
• Monitor and follow-up the activity performed by external IT Helpdesk service

Requirements

• Technical Skills:

  • Minimum 1 year of experience in similar activities
  • ServiceNow
  • Active Directory
  • Systematic, autonomous, and logical thinking
  • Microsoft Office 365

• Language Skills:

  • English – Expert
  • French – Notions

• Soft Skills:

  • Ability to work independently and in a team environment. Work in a team and communicate effectively, being a good listener, reliable.
  • Good listening and questioning ability.
  • Ability to plan work ahead and to prioritize workload.
  • Respect the procedures, methodologies, and directives.
  • Good learning skills.

Other Details

• Ability to travel within Portugal